1. Introduction
Viviane Hens Counselor, LPC, CBT, CTREP, “we,” “our,” or “us,” respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, complete a form, communicate with us, or use our services.
2. Information We Collect
We may collect information that you voluntarily provide to us, including:
Name
Email address
Phone number
Company name
Industry or department
Project details, including current tools, budget range, timeline, and service needs
Messages, inquiries, or other communications you send to us
Phone numbers and SMS consent information, including opt-in source, date, and method, when you voluntarily provide your phone number and consent to receive text messages from us
We may also automatically collect certain information when you visit our website, including IP address, browser type, device information, usage data, cookies, and similar tracking technologies.
3. How We Use Your Information
We may use the information we collect to:
Provide, maintain, and improve our services
Respond to your inquiries, requests, and communications
Schedule appointments or consultations
Send service-related updates and operational communications
Send marketing communications only where permitted by your consent
Analyze website usage and improve user experience
Comply with legal, regulatory, or business obligations
Send transactional and informational SMS messages related to our services, including appointment reminders, confirmations, service updates, and operational notices, only when you have provided consent
4. Information Sharing
We may share personal information with trusted service providers who perform services on our behalf, such as customer relationship management, communications, analytics, scheduling, technical support, and customer service. These service providers are permitted to use personal information only as necessary to provide services to us and are expected to protect the information appropriately.
We do not sell your personal information.
5. SMS Communications and Consent
By providing your mobile phone number and opting in, you consent to receive SMS messages from Viviane Hens Counselor, LPC, CBT, CTREP. SMS consent may be obtained through web forms, scheduling forms, service inquiries, or other clear opt-in methods where you are informed that you are agreeing to receive text messages.
SMS messages may include appointment confirmations, reminders, service updates, and other operational communications. Marketing or promotional SMS messages will only be sent where permitted by your consent.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS communications at any time by replying STOP to any message. You may request assistance by replying HELP or by contacting us directly at vivianehens@icloud.com.
SMS consent is not a condition of purchase or engagement with our services.
6. Non-Sharing of Mobile Information and SMS Consent
No mobile information will be shared with third parties for marketing or promotional purposes. Information sharing with subcontractors or service providers who support our services, such as customer service, scheduling, technical support, or message delivery, is permitted only as necessary to provide those services.
All other use case categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about website activity and improve the functionality of our website. You can instruct your browser to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly without cookies.
8. Data Security
We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure.
9. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your data
Object to certain uses of your personal information
To exercise these rights, please contact us at vivianehens@icloud.com.
10. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and maintain business records.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Viviane Hens Counselor, LPC, CBT, CTREP
Email: vivianehens@icloud.com
For questions specifically related to SMS communications or SMS consent, please contact us at vivianehens@icloud.com.