1. Agreement to Terms
By accessing or using the services provided by Viviane Hens Counselor, LPC, CBT, CTREP, “Company,” “we,” “our,” or “us,” you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use our website, forms, communications, or services.
2. Business Description
Viviane Hens Counselor, LPC, CBT, CTREP provides AI consulting, workflow automation, business strategy, implementation support, and related services designed to help businesses improve operations, systems, and processes.
When you opt in to receive SMS messages from us, you may receive transactional, informational, and service-related messages. These may include appointment confirmations, appointment reminders, service updates, scheduling updates, account notifications, and other operational communications related to your engagement with our services.
3. Use of Services
You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:
Use our services in any way that violates any applicable law or regulation
Attempt to interfere with the proper functioning of our website, forms, or services
Impersonate or attempt to impersonate the Company or any other person or entity
Use our services to transmit malicious code, spam, or harmful content
Collect or harvest information from our website without authorization
4. SMS Communications
By providing your mobile phone number and opting in, you agree to receive SMS messages from Viviane Hens Counselor, LPC, CBT, CTREP. These messages may include transactional, informational, and service-related communications such as appointment confirmations, appointment reminders, service updates, scheduling notifications, account notifications, and other operational messages related to your engagement with our services.
Message frequency may vary based on your interactions with our services. Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text plan or data plan, please contact your wireless provider.
You can cancel the SMS service at any time. Just text “STOP” to the phone number from which you received our messages. After you send the SMS message “STOP” to us, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, you may sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly by contacting us at vivianehens@icloud.com.
Carriers are not liable for delayed or undelivered messages.
Opting out of SMS messages does not affect other forms of communication unless separately requested.
5. Eligibility
You must be at least 18 years of age to use our services or to consent to receive SMS communications from us.
6. Intellectual Property
All content, features, and functionality on our website, including but not limited to text, graphics, logos, images, designs, and software, are the property of Viviane Hens Counselor, LPC, CBT, CTREP and are protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, create derivative works from, or use our intellectual property without our prior written consent.
7. Client Deliverables
For consulting, strategy, automation, and implementation services, ownership of deliverables may be specified in individual proposals, statements of work, or service agreements.
Unless otherwise agreed in writing, clients retain ownership of their proprietary business data, brand assets, and internal business information. We retain ownership of our methodologies, templates, frameworks, systems, tools, and pre-existing intellectual property.
8. Payment Terms
Payment terms for our services will be outlined in individual proposals, invoices, or service agreements. Unless otherwise specified, payments are due upon receipt of invoice.
We reserve the right to pause or suspend services for accounts with outstanding balances.
9. Confidentiality
We understand the importance of protecting confidential business information. We will not disclose confidential information shared during our engagement except as necessary to provide our services, with your permission, or as required by law.
10. Disclaimer of Warranties
Our website, communications, and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee any specific business, financial, operational, or technical results from the use of our services. While we strive to provide accurate and helpful information, we make no warranties regarding the completeness, reliability, or accuracy of any information provided.
11. Limitation of Liability
To the fullest extent permitted by law, Viviane Hens Counselor, LPC, CBT, CTREP shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or other intangible losses resulting from your use of, or inability to use, our services.
12. Indemnification
You agree to defend, indemnify, and hold harmless Viviane Hens Counselor, LPC, CBT, CTREP and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, or expenses arising from your use of our services, violation of these Terms, or violation of any applicable law or third-party rights.
13. Termination
We may terminate or suspend your access to our services at any time, with or without notice, if you violate these Terms or if we determine that continued service is no longer appropriate.
Upon termination, your right to use our services will cease immediately.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
15. Privacy Policy
If you have any questions regarding privacy, please read our Privacy Policy at:
16. Changes to These Terms
We reserve the right to modify or replace these Terms at any time. Any updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our website, forms, communications, or services after changes are posted constitutes acceptance of the updated Terms.
17. Contact Information
If you have any questions about these Terms of Service, please contact us at:
Viviane Hens Counselor, LPC, CBT, CTREP
Email: vivianehens@icloud.com